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Lycamobile Privacy Policy


At LIMITED LIABILITY COMPANY “LYCAMOBILE”, a legal entity organised and existing under the laws of the Russian Federation, OGRN 1177746124313, INN 9729056760, having its registered address at: Russian Federation, Moscow, Troparevskaya street, estate 4, building 3, room 108, (“Lycamobile”), we look after data of our customers (the “Personal Data”) carefully. We adhere strictly to the requirements of the Federal Law No. 152-FZ dated 27 June 2006 “On Personal Data” (the “Law”) and other regulations on personal data processing.

This Privacy Policy (together with our General Terms and Conditions (the “Terms”) which may be found at our website: (the “Website”)) describes how we process the Personal Data that you, as a Personal Data subject, provide to us or that is generated or collected when you use our online services and our mobile telephone services.

Please take a moment to read our Privacy Policy so you know what choices you have about your Personal Data. This Privacy Policy may change occasionally so we recommend coming back and reading it again, from time to time.

Please note that by registering or activating an account with Lycamobile, by making an agreement in accordance with the Terms or by registering on the Website, you consent to Lycamobile to process the Personal Data provided by you or generated in the course of rendering the services to you in accordance with the Law and this Privacy Policy. The consent is granted until occurrence of conditions indicated in the consent and may be withdrawn in accordance with the procedure established by the Law. Termination of an agreement between Lycamobile and a customer does not constitute a withdrawal of consent to processing of the Personal Data. The withdrawal of consent shall be made separately and in accordance with the procedure established by the Law and consent.


The purpose of the Personal Data processing is to provide you with high-quality telecommunication services.
Grounds for processing of the Personal Data are the following:

Consent of the Personal Data subject;

Conclusion and performance of an agreement between Lycamobile and a customer;

Compliance with statutory requirements by Lycamobile; and

Protection of legitimate rights and interests of a customer and Lycamobile.


We may process the following Personal Data about you:.

Your name, address, date of birth, mobile telephone number, call data records including traffic data and location data, top-up records, credit card or debit card details, billing records, voice mail recordings.

If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our products and services, posting material or requesting further products or services. We may also ask you for information when you report a problem with our Website or our mobile telephone services and products.

Details of your visits to our website including, but not limited to, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We may also ask you to complete surveys that we use for market research purposes, although you do not have to respond to them.

Other data, from time to time, to help us provide you with improved products and services. For example, now and again we might ask you to fill in a questionnaire, just so you can let us know how you estimate our work.

We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household. In this case we will notify you regarding collection of Personal Data from third parties.


Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your Personal Data whilst being sent over the internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel.

The Personal Data provided by you is processed in the database of subscribers of Lycamobile (controller: LIMITED LIABILITY COMPANY “LYCAMOBILE”, a legal entity organised and existing under the laws of the Russian Federation, OGRN 1177746124313, INN 9729056760, having its registered address at: Russian Federation, Moscow, Troparevskaya street, estate 4, building 3, room 108, tel.: [●]).


To use the Services, you must first register and activate your SIM Card, and to ensure that the SIM Card is working properly, you must also make a call, send an SMS and/ or use the data services in your Home Country (which is identified by the country code of your mobile number). Please ensure you have sufficient credit on your Account prior to use.


The Personal Data could be transferred to any third party without additional consent from you and without further notification about such transfer, as provided by applicable law and/or consent. Transfer of the Personal Data to a third party can only be where:

It is necessary under applicable law;

At request of the Personal Data subject; or

It is necessary for provision of telecommunication services and prevention of any abuse.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


We use Personal Data held about you in the following ways:
Supplying the products and services to you;

The administration of your Account by the customer services department;

Providing you with service information, for example about network faults;

The prevention or detection of fraud;

Market research and profiling your usage and purchase preferences;

Complying with applicable laws and regulations.

Lycamobile and other companies of LycaGroup may also use your Personal Data to contact you by post, telephone, e-mail or SMS to let you know about products and services offered by Lycamobile, other Lyca group companies and selected companies, including any special offers and promotions, which may interest you. Prior to sending such marketing materials Lycamobile will obtain you consent. If you do not wish to receive this information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. You may make this request by contacting the customer services department or by sending an e-mail to

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in the City of Moscow). We may make use of the Personal Data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

We may disclose your Personal Data to any member of our group of companies in respect of the uses set out above, as prescribed in the consent.

We may disclose your Personal Data to third parties related to a prospective change of control or investment in Lycamobile.


Your rights are described in Section 3 of the Law.


At any time you like you’re welcome to ask us what your Personal Data we have and whether such Personal Data is processed. If any of the details are incorrect, let us know and we’ll amend them right away. If you’d like us to send you the information, you can write to our customer services department at the below address.


Any changes we may make to our Privacy Policy in the future will be posted on this page with immediate effect.


Please be aware that our Website provides access to other Websites by linking to them. We are only responsible for the privacy, content or security of the Website.


If you have any comments or queries concerning our Website, please contact us. For queries regarding Lycamobile’s products or services, please call our customer services department on 980 from any Lycamobile Account or +74995570841 from another telephone. You may also e-mail the customer services department at or by completing the online enquiry form at

If you have any questions or concerns about our use of your Personal Data you should write to Lycamobile at the address above.

LIMITED LIABILITY COMPANY “LYCAMOBILE”, created in accordance with the legislation of the Russian Federation, TIN 9729056760, 121357, Moscow, Vereiskaya, 29, p. 134, Vereiskaya Plaza 3, A307, tel.: 8 (495) 145-2174.

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